Refund & Cancellation Policy

Effective Date: 23 September 2026

This Refund & Cancellation Policy applies to products and services purchased from Growth Cloud IT Solutions, a proprietorship business operated by Mr. Ajay Kumar.

1. Software Licenses & Subscriptions

Most software and cloud licenses supplied by Growth Cloud IT Solutions, including Google Workspace, Microsoft 365, Zoho Workplace and other third-party subscriptions, are purchased or provisioned specifically for the customer.

Once a license or subscription has been successfully provisioned or activated, refunds may not be available, subject to the applicable terms and refund policies of the respective software provider.

Where a refund is approved by the underlying service provider, Growth Cloud IT Solutions will process the corresponding customer refund after receiving the applicable refund/credit from the provider, subject to applicable deductions or charges.

2. Renewal Payments

Renewal payments made for software subscriptions are generally non-refundable once the renewal has been processed or the subscription period has commenced, except where a refund is specifically approved under the applicable provider’s policy.

Customers are encouraged to contact us before the renewal date if they do not wish to continue a subscription.

3. IT Support & Professional Services

For professional services, consulting, implementation, configuration, migration or technical support services:

• Cancellation before work begins may be eligible for a refund, subject to any committed third-party costs.
• Once work has commenced, the refund will be determined based on the work completed and costs already incurred.
• Services that have been fully delivered are generally non-refundable.
• Migration and implementation services may be subject to separate project-specific terms.

4. Duplicate or Incorrect Payments

If a customer makes a duplicate payment or an incorrect payment, the customer may contact us with the payment details.

After verification, the eligible amount may be refunded through the original payment method or another mutually agreed method.

5. Payment Gateway Charges

Where a payment gateway, bank, or third-party payment processor has charged transaction fees that are non-refundable, such charges may be deducted from the refundable amount where applicable.

6. Refund Processing Time

Approved refunds will generally be initiated within 7–10 business days after approval.

The actual time taken for the amount to reflect in the customer’s account may depend on the bank, card issuer or payment gateway.

7. Non-Refundable Services

The following may generally be non-refundable after provision or commencement:

• Activated software licenses
• Cloud subscriptions
• Domain registrations and renewals
• Completed migration services
• Completed technical implementation
• Completed consulting services
• Services already delivered
• Third-party services for which Growth Cloud IT Solutions has already incurred the cost

8. How to Request a Refund

To request a refund or cancellation, contact:

Growth Cloud IT Solutions
Email: info@growthcloudit.in
Website: growthcloudit.com

Please include:

• Customer/company name
• Invoice number
• Order/subscription details
• Payment date
• Reason for refund/cancellation
• Payment reference, if applicable

We will review the request and communicate the outcome.

9. Policy Changes

Growth Cloud IT Solutions reserves the right to update this policy when required. The updated version will be published on this website.